Automotive Service Advisor

**Location**:22 Central Park Mallusk Newtownabbey BT36 4FS

**Hours**:Monday to Friday

**This role is is based in Newtonabbey in Gus Commercials, which is a recent acquisition of Radius Payment Solutions**.**

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

**The role **

The role of Vehicle Service Advisor is really important to us. You will be supervising the service reception area and ensuring customer concerns and queries are dealt with promptly and efficiently.

**What would your day to day look like?**
- Ensure that customers vehicle requirements for repairs/servicing are detailed on the job card and that the customer signs the relevant section on the job card in agreement. Note and record any vehicle damage on job card
- Ensure the customer is advised as to the type, range and cost of service & repair and follow-up any incomplete work or future requirements the vehicle may have.
- E-mail details of any additional work required and obtain signed authorisation before commencement of additional repairs
- Agree method of payment before work commences and ensure payment for repairs and servicing of vehicles is collected as per company policy
- Present completed vehicles to the customer, advising of any future requirements and ensuring customer satisfaction with the work carried out.
- Provide customer estimates according to company policy and pricing.
- Where necessary, invite the customer to talk about a vehicle problem directly with the Foreman / Technician therefore aiding first time fix and improving customer satisfaction.
- Ensure customer awareness of all products and services available.
- Sell additional products, services and repair work in a professional manner.
- Implement any Company promotions.
- Develop personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency.

**What do we expect of you?**
- Possess a minimum of 4 years experience working as a Service Advisor or similar position, pPreferable within the Commercial Vehicle Industry
- Demonstrate exceptional interpersonal skills, be well-presented and have a professional telephone manner.
- Have a Full Driving Licence.
- Either hold a current HGV licence or be prepared to obtain a HGV licence

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- An accessible and approachable Exco

And of course, you will be compensated competitively, with a good range of core benefits.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team._