Call Centre Advisor

7 days ago


Antrim, United Kingdom RedDot Full time

**Customer Service Advisor**

Location: Belfast, City Centre area - Hybrid Customer Service Advisor or fully onsite Customer Service Advisor after 8 weeks training and reaching key performance metrics set for the Customer Service Advisors

**Salary**: £20,592 (£9.90per hr)

Hours of work - Customer Service Advisor: 40 hours per week worked across 5 days.
Operational hours - Customer Service Advisor: 8 am and 10 pm Monday to Sunday.

What we offer our Customer Service Advisors:

- A competitive starting salary
- Fantastic on-site facilities including free coffee & tea
- Monthly incentives, prizes and vouchers
- Company pension
- 29 days’ holiday - increasing 1 day per year of service
- Health Shield Healthcare - cash back plan
- Overtime Available
- Perks and discounts scheme for well-known retailers
- Constant learning and development opportunities to help you progress in your career

What you’ll be doing

Taking inbound enquiry calls from banking customers. Customers will be calling for several reasons ranging from lost cards to balance and transfer requests, for example.

Customer Service Advisor Role Requirements:

- Full flexibility
- A passion for customer service
- Great communication skills (both written and verbal)
- Ability to build rapport
- Good listening skills
- A quick learner
- Computer literacy
- Are fully flexible Monday
- Sunday 8 am until 10 pm
- Live or can commute to the Belfast town centre area for the first 8 weeks*
- Are not studying or have completed your studies
- Have a full right to work within the UK
- Have a background in banking.
- Are looking for a full-time permanent position with the option to remotely WFH

**Good Luck**

Job Title**:Inbound Customer Service Advisor**

**Salary**: £19,773 plus bonus (250 a month)

Location: On-site in Belfast City Centre

What's in it for you as a Customer Service Advisor?

A competitive staring salary of £19,773
Monthly **bonus **of upto **£250**
**Free **TV package (worth over £1200 per year)
On site facilities including free coffee & tea
Monthly incentives, prizes and vouchers
**29 days' holiday** - increasing 1 day per year of service
Health Shield Health-care/Dental-care - cash back plan
**Overtime Available**
Perks and **discounts** scheme for well-known retailers
Constant learning and development opportunities to help you progress in your Customer Service career

**What does the job involve?**

As a Customer Service Advisor in collaboration with our client you’ll be taking a range of inbound calls from a variety of different customers. You will need to gain a good understanding of their problems, questions or wants when it comes to their package, and so you will need to be pro-active and a great listener. You’ll get to chat all things TV & BB as you discuss their current subscription to make sure it’s the right one for them. You won’t always know the answer to your customer’s questions, but we’re looking for someone up for the challenge, can stay resilient and do what’s best for the customer.

**Requirements for the Inbound Customer Service role**:
Enthusiastic and passionate about customer service
Good written and verbal communication
The right to work in the UK
Fully flexible for shift patterns throughout the week
If you are interested in the role, send your CV to us or click APPLY below. Someone will be in touch as soon as possible once we have reviewed your CV.

**Good Luck


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