Guest Relations Host

2 weeks ago

Macclesfield, United Kingdom LaplandUK Full time

**Job description**

Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.

The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.

Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.

**The Role**

**Role Overview -**

Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience.

Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.
- **Responsibilities include;**_
- Provide a wonderful welcome to our guests, creating a strong first impression.
- Use of our onsite system to check guests in, whilst sharing key information about their visit.
- Assist with latecomers to the experience, helping guests catch-up to their tour quickly.
- Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic
- **Working environment and requirements include;**_
- Indoor and outdoor locations, with prolonged standing.
- Guest-facing position, requiring high-levels of interaction on a consistent basis.
- Use of technical equipment, including touchscreen tablets.
- Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.

**Where is Lapland?**

Lapland is based in Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.

**Key Dates**
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
- LIVE EVENT: Tuesday 11th November - Wednesday 24th December 2025

**Benefits**
- Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Shuttlebus from Macclesfield Train Station to event site.

**Job Types**: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract
Contract length: 6 weeks

Pay: Up to £12.25 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Shuttle service provided
- Store discount
- Transport links

Application question(s):

- Will you be over the age of 18 by October 2025?

Work authorisation:

- United Kingdom (required)

Work Location: In person

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