Luxury Guest Experience Host

4 days ago

Macclesfield SK, United Kingdom LaplandUK Full time

Luxury Guest Experience Host/VIP Golden experience host - Manchester

Rate: £14.50 Per Hour Contract Type: Seasonal (Full or Part-time) Location: Macclesfield

LaplandUK, the award-winning immersive Christmas experience, brings original stories by Mike & Alison Battle to life in an enchanting world of Elves, wonder and festive magic. With West End-quality performances, stunning sets and meticulous storytelling, we create lasting Christmas memories for over 180,000 guests each year.

At the very heart of LaplandUK is the belief in honouring the fleeting magic of childhood , and for those guests looking for an even more personalised touch, we offer something extra special:

The Role: Golden Experience Host

As a Golden Experience Host at Lapland UK, you'll serve as the dedicated guide and main point of contact for our premium guests, ensuring their visit is seamless, magical, and truly unforgettable.

Acting as a storyteller, organiser, and friendly companion, you'll help families navigate their 4.5-hour immersive journey through our enchanted woodland, delivering moments of wonder with warmth, confidence, and care.

Key responsibilities include:

  • Offering a warm, professional welcome to each family
  • Accompanying guests throughout their experience, guiding them with ease and attention to detail
  • Anticipating guest needs and providing thoughtful, personalised touches
  • Communicating discreetly with the Father Christmas team and other departments to share important guest information
  • Ensuring an exceptional level of care, particularly for high-profile or VIP visitors
  • Maintaining a polished, calm, and proactive presence in a dynamic environment

WHO WE'RE LOOKING FOR

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

We're looking for:

  • A confident, outgoing and proactive approach
  • Genuine warmth and emotional intelligence
  • Excellent communication skills
  • Experience working in guest-facing roles, ideally in premium or high-profile settings
  • The ability to remain calm and present under pressure
  • A natural ability to create ease and delight for others

WHAT YOU'LL RECEIVE

  • £14.50 per hour
  • Free hot meal each shift
  • Paid breaks
  • Staff discount on selected event dates
  • Free shuttle transport from Macclesfield Train Station
  • Full training in advance of the event

Where is Lapland?

Lapland is based in Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.

KEY DATES

  • Paid Training: Selected dates from late October to early November 2025
  • Live Event: 11th November – 24th December 2025

Working for LaplandUK is unlike any other role. By 'Honouring Childhood Together', we create memorable moments that families cherish forever.

We can't wait to welcome you to our secret, magical world this year

Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract

Contract length: 6 weeks

Pay: £14.50 per hour

Benefits:

  • Canteen
  • Discounted or free food
  • Free or subsidised travel
  • Free parking
  • Shuttle service provided
  • Transport links

Application question(s):

  • Are you over the age of 18? (We cannot hire applicants below the age of 18)

Work Location: In person

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