Helpdesk Operative

6 days ago

Glasgow, United Kingdom Virtual FM Limited Full time

This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change.

**Key Duties & Responsibilities**:

- Short-listing and resourcing the correct engineer/contractor based on skills set and proximity to work location.
- Scheduling engineers and contractors to reactive and planned jobs.
- Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.
- Logging reactive maintenance calls onto a job management system.
- Working on the job management system throughout the duration of the day.
- Consistently up-dating clients throughout the day.
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
- Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.
- Any other duties requested by the Management Team.
- Cover holiday/sickness for colleagues.
- Assist other team members where necessary.

**Personal Skills & Attributes**:

- You must have previous experience in a Helpdesk environment.
- Need to have excellent organisational skills and exceptional time management.
- Need to be able to work effectively in a team and multi-manage tasks.
- Coherent dealing with numbers as role requires prepping jobs for billing to the client.
- Self-motivator, methodological and pro-active.
- Results and task orientated attention to detail and accuracy.
- Confident & polite manner.
- Excellent Customer Service.

Salary basic £23,000 OTE up to £27,600 Performance Bonus will be paid quarterly

Working Hours - 40 hrs 0800-1700 Monday to Friday Office Based

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Experience**:

- Customer service: 3 years (required)
- Facilities management: 2 years (required)

Work Location: In person

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