Trainee Customer Service Advisor

1 week ago


Mansfield, United Kingdom MKR Assets Ltd Full time

'''Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Trainee Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a positive experience throughout their interaction with our company.

**Duties**:

- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in our processes or services
- Maintain a high level of phone etiquette and professionalism in all customer interactions

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Strong data entry skills with attention to detail
- Ability to effectively communicate both verbally and in writing

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Mansfield (required)

Work Location: In person

Reference ID: MKR-TCS



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