Office Administrator/co-ordinator

2 weeks ago

West Wickham, United Kingdom Home Instead Senior Care Full time

**Company Description**:
An exciting opportunity has arisen for a full time office based Administrator/Co-ordinator to join our professional and fast growing team in Coney Hall Village, West Wickham Kent.

As the only “outstanding” CQC rated care provider in the borough, you will be responsible for managing all Care Professionals rotas to ensure continuity and that the care delivered is of the highest standard.

**Job Description**:

- Responsible for all aspects of office administration support for the team whilst being reactive to the needs of the business.
- Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Coordinate holidays for the office team and Care Professionals.
- Coordinate Care Professionals retention activities such as newsletters, Care Professionals of the month etc.
- Support the scheduling manager with both proactive and reactive coordination needs
- Provide project admin support to ensure successful project implementation and timely adoption where appropriate.
- To work closely alongside the Senior Field Care Supervisor in coordinating care services and ensuring the perfect Care Professionals and client match
- Following up System Alerts, ensuring a timely service
- To deal promptly and appropriately with any queries received, referring to the relevant person or team

**Qualifications**:

- Excellent communication and relationship building skills
- Fully competent IT skills
- Social media and networking skills
- Great attention to detail and highly organised
- Ability to work in a fast paced environment
- Passionate in delivering a high quality service to all clients and Care Professionals
- Professional and sociable team player, flexible and committed
- Willing to undergo an enhanced DBS disclosure

**Additional Information**:

- 28 days’ paid annual leave
- Employee socials and events
- Company pension contribution
- Blue Light Discount card eligibility
- A £300 referral scheme
- Employee benefits portal - with discounts at over 200 outlets

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