Head of Operations

Job Description**:Head of Operations**

**Accountable to**: The Executive Committee led by the Chair

**Key Relationships**: Head of External Partnerships; Executive Committee Members; HCA Employees; HCA Membership; HCA Patrons

**Objective**

To ensure that HCA is a well-run, financially viable organisation providing excellent services and benefits to its members.

**Strategy and Planning**
- Work with the Executive Committee and Head of External Partnerships to develop the strategic plan and annual business plan and work on their timely implementation.
- Work closely with the Head of External Partnerships and other members of the team to ensure the members’ views inform the engagement with stakeholders AND that members are kept up to date with policy development.
- Report to the Executive Committee on current and emerging issues affecting the HCA and on progress against key objectives.

**People Management**
- Lead an organisational culture that enables staff to develop and achieve.
- Ensure the HCAs staff receive day to day management and support, and regular appraisals, with input and assistance from the Head of External Partnerships as appropriate for each role and individual.
- Lead on all aspects of HR ensuring that good systems are in place for recruitment, contracts, management of probation periods, leave entitlement, sickness, appraisals and other, in line with good staff management practises.
- Ensure that HCA complies fully with employment law and best practice.
- Ensure that HCA has up to date HR policies which are regularly reviewed in line with employment law.
- Be the first point of contact for all HR issues and work with key Exec Committee members to deal with appeals or complex HR issues.

**Members and Patrons**
- Ensure HCA has an up-to-date register of Care Providers in Hampshire and work with the Members Officer on a strategy to increase membership.
- Work with the Membership Officer and Executive Committee to engage with a range of Patrons to the benefit of members.
- Ensure that HCA provides timely and high quality communications to members and non member providers.
- Support the clear articulation of HCA policies and positions to external stakeholders and the wider public. Ensure a good balance of benefits for members and patrons in HCA events and programmes.

**Finance and Systems Management**
- Ensure that all aspects of payroll are effectively implemented including pension arrangements.
- Work with the Treasurer to put forward for consideration by the Executive Committee the annual salary reviews for staff.
- Prepare, in conjunction with the Treasurer, for submission to the Executive Committee for approval the:

- annual revenue and capital expenditure budget;
- annual salary and wage review;
- annual review of members’ and Patrons’ fees;
- budgets for seminars, awards night, AGM and other events.
- Ensure an effective management accounting system is maintained and that regular management accounts are provided to the Exec Committee.
- Establish and maintain effective financial controls and secure banking systems.
- Monitor and support projects to deliver to time and budget.
- In conjunction with the Treasurer and Secretary, ensure the preparation and timely delivery of the annual report and accounts, maintain a Register of Interests, complete the company annual return and other statutory returns and act as Company Secretary.
- Have lead responsibility for Health and Safety for HCA including ensuring that risk assessments are undertaken in a timely manner and are reviewed and updated.
- Negotiate and put in place contracts for equipment, website; IT and insurance.
- Develop a disaster contingency plan and act as the disaster recovery officer.
- Act as HCAs Data Protection Officer and ensure appropriate data security measures are in place

The above list of duties is indicative only and not exhaustive. The Head of Operations will be expected to perform all such additional duties as are reasonably commensurate with the role and to deputise for the Head of external Partnerships as and when required.

**Person specification**

**Skills and Experience**
- Experience of the Care sector.
- Experience in the management and directing of change.
- Able to interpret policy and strategy for the benefit of members.
- Experience of project management and implementation.
- Proven successful track record in managing at a senior level.
- Excellent communication and presentational skills.
- High level people management skills and ability to engage staff, members, patrons and Exec Committee Members at all levels and to work with the complexities that brings.
- Experience of financial management.
- Experience in successfully negotiating contracts.

**Personal Qualities**
- Highly motivated and self-driven to achieve the goals of HCA.
- Driven to improve standards and service.
- Ability to produce clear and coherent written information
- Collaborative and able to work as part of a small team.
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