Head of Operations

Join Us as Head of Operations – Drive Growth, Lead Change, Deliver Excellence

Location: Southampton

Salary: Competitive + Benefits

Reports to: Board of Directors

Direct Reports: Customer Experience, Onboarding, Credit Control & Payroll Teams

We're looking for a strategic and hands-on Head of Operations to take the reins of our operational landscape and help us scale our invoice financing business. If you're a senior leader with a strong track record in financial services, fintech, or invoice finance – and you thrive in a fast-paced, customer-centric environment – this could be your next big move.

About the Role

As Head of Operations, you will shape and execute our operational strategy, leading high-performing teams across key business service units. From client onboarding and payroll to credit control and customer experience, you'll ensure that every process is efficient, compliant, and aligned with our growth ambitions.

This is a senior leadership role where your impact will be visible and meaningful, influencing everything from risk frameworks and digital transformation to client satisfaction and team development.

What You'll Be Doing

Operational Strategy & Leadership

• Lead daily operations across the invoice finance value chain.
• Own key KPIs (onboarding success, funding cycle times, collections, etc.).
• Develop scalable processes and strategies that align with business goals.
• Collaborate with senior leadership and advise the Board on operational performance.

Process Optimisation & Technology Integration

• Identify and eliminate inefficiencies across workflows.
• Champion automation and digital transformation in partnership with tech teams.
• Maintain documentation and SOPs for consistency and scalability.

Risk Management & Compliance

• Ensure adherence to UK financial regulations, AML, and compliance codes.
• Oversee operational risk management, controls, and audit readiness.
• Support credit assessments and monitor portfolio risk.

Client Experience & Onboarding

• Design customer-centric processes that drive satisfaction and retention.
• Handle escalations and ensure smooth onboarding for new clients.
• Align operational delivery with commercial goals.

Team Leadership & Development

• Build, coach, and inspire a high-performing operations team.
• Implement training, development, and performance frameworks.
• Foster a culture of accountability, innovation, and excellence.

What We're Looking For

Experience

• 7+ years in senior operations leadership, ideally in invoice finance or fintech.
• Proven ability to lead cross-functional teams and manage experienced professionals.
• Strong background in credit, compliance, and regulated financial services.
• Experience working with SMEs and enhancing customer journeys.
• A track record of driving process improvement and tech adoption.

Skills & Attributes

• Strategic thinker with sharp operational insight.
• Skilled in process design, automation, and risk frameworks.
• Excellent communicator and cross-functional collaborator.
• Strong understanding of compliance standards (FCA, AML, KYC).
• Commercially astute with strong negotiation and financial acumen.

Qualifications

• Bachelor's degree in a relevant field.
• Project management qualification (Six Sigma, Lean) is desirable.
• Additional certifications in operations management are a plus.

Why Join Us?

We're a forward-thinking business focused on supporting recruitment companies across the UK. You'll join a values-led, ambitious team at a pivotal time in our growth journey, with the opportunity to make your mark and help shape the future of our operations and customer experience.

Package

Your actual starting salary will depend upon your experience. You will also have access to a fantastic range of employee benefits including:

• Company performance-related bonus scheme.
• Growth Share Option – Eligibility is discretionary and dependent on meeting certain criteria.
• Holidays – 30 days per year in addition to public holidays.
• Enhanced family leave - including maternity, paternity, and adoption, after six months' employment.
• Company life insurance scheme of 4x annual basic salary.
• Private medical insurance.
• Corporate eye care.
• Enhanced Company Pension plan.
• Health & wellbeing support - access to a 24/7 employee assistance programme.
• Free gym membership.
• Cycle to work scheme.
• Learning and professional resources budget per year.
• Employee perks with discounts off high street and online retailers and restaurants.

This is an on-site role, based at our new office in Chandlers Ford, near Southampton.

QUBA is an equal opportunity employer. We do not discriminate on the grounds of any protected characteristic and can offer reasonable adjustments at every stage of the application and interview process. If you have any specific requirements, please contact us on

Ready to take the next step? Apply now or reach out for a confidential conversation.

Job Types: Full-time, Permanent

Pay: From £75,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee stock ownership plan
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Relocation assistance
• Sabbatical
• Sick pay

Work Location: In person