Remote Customer Service Agent

1 week ago

Birmingham, United Kingdom GreenHouse Indoor Plants Full time

**Responsibilities**:

- Acquire a comprehensive understanding of our products and services to provide accurate and relevant information to clients, assisting them in making informed decisions.
- Address and resolve customer concerns and issues, utilizing problem-solving skills and a customer-focused approach to identify the best possible solutions.
- Collaborate with team members and other departments to tackle customer needs, share best practices, and continuously improve the overall customer experience.
- Monitor and track customer feedback, sharing insights and trends with management to help drive improvements in products, services, and support processes.
- Maintain accurate and up-to-date records of customer interactions in our customer relationship management (CRM) system, ensuring data integrity and easy accessibility for future reference.
- Stay abreast of industry trends, company policies, and relevant regulations to provide knowledgeable and compliant support.
- Participate in regular training and development initiatives to enhance customer service skills, product knowledge, and overall performance.

**Requirements**:

- Excellent written and verbal communication skills, enabling you to convey information clearly and effectively across various channels.
- A customer-centric mindset and the ability to empathize with clients, understanding their needs and concerns.
- Strong problem-solving and critical-thinking skills, with the capacity to identify creative and effective solutions to customer issues.
- Proficient in multitasking and time management, allowing you to prioritize tasks and work efficiently in a fast-paced setting.
- Familiarity with Microsoft Office Suite.
- A stable high-speed internet connection and a quiet, dedicated workspace suitable for remote work.

What We Offer:

- A competitive salary and benefits package commensurate with your skills and experience.
- Opportunities for personal and professional growth within the company, enabling you to achieve your career goals.
- A comprehensive training and development program designed to equip you with the knowledge and skills needed to excel in your role and contribute to the success of the company.
- A collaborative, inclusive, and supportive remote work environment that fosters teamwork, open communication, and mutual respect.

  • Customer Service Agent/ Admin

    7 days ago

    Birmingham, United Kingdom Zesty Leaf Organic Full time

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. As a Remote Customer Service Agent/Administrator, you will serve as a front-line ambassador for our brand while also ensuring smooth and...

  • Customer Service Agent/ Admin

    2 weeks ago

    Birmingham, United Kingdom Luminous Logic.co.u Full time

    Are you a highly organized and customer-focused individual looking for a remote work opportunity that combines customer service with administrative tasks? Do you thrive in a dynamic and fast-paced environment? We are seeking dedicated individuals to join our team as Remote Customer Service Agents/Administrative Support. In this unique role, you will be...

  • Customer Service Agent

    2 weeks ago

    Birmingham, United Kingdom IQ Talent Solutions Full time

    InterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a **Customer Service Agent** to join their team in Birmingham. This role offers hybrid working, a competitive salary and company benefits. This role will be working in conjunction with the Call...

  • Customer Service Agent

    3 days ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agent**: - 0471098081 Applicants **£11.67 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: - We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services, who are committed to delivering...

  • Customer Service Agent

    2 weeks ago

    Birmingham, United Kingdom Dignity Full time

    Customer Service Agent Contract: Full-Time, Permanent Hours 38.75 per week (8-hour daily shifts). Working X5 shifts per week between Monday - Sunday, flexing between the hours of 8am to 10pm. When weekend days are worked, rest days will be provided the following week. Location: Sutton Coldfield, Birmingham (On-site) Salary: £25,610.65 per annum (Increasing...

  • Remote Freelance Customer Support Agent | Flexible Hours

    2 weeks ago

    Birmingham, United Kingdom OnePilot Full time

    A customer support outsourcing company is seeking freelance agents to assist clients' customers with their inquiries. The role is fully remote, allowing agents to set their own schedules while being available for at least 20 hours per week. Agents can earn between €15 and €20 per hour based on the complexity of resolved tickets. Candidates should be...

  • Remote Customer Support Agent – English Pro, Greece

    2 weeks ago

    Birmingham, United Kingdom Halvia Talent Full time

    A customer service company is looking for a Customer Service Agent to join their remote team. You'll handle customer interactions via phone, messages, and email. Ideal candidates are fluent in English, detail-oriented, and ready to relocate to Greece. The company offers competitive salaries, support for relocation costs, and extensive training. Join a...

  • Customer Service Agent

    1 week ago

    Birmingham, United Kingdom Stapletons Full time

    **About us** We keep you mobile by sourcing a vast range of tyres from around the world, and supply our customers from our 11 UK distribution centres, using our own fleet of vehicles and drivers. Amongst UK automotive businesses, we are the ‘go-to’ people who strive for excellence in delivering a first class service with first class products. Our...

  • Customer Service Agent

    1 day ago

    Birmingham, United Kingdom Connect Distribution Services Limited Full time

    Job Title: Customer Service Agent - Consumer Team Join a company with a great company culture with the following: - Starting salary of £20,660 OTE (including bonus with the opportunity to increase earnings with training and experience) - which will rise along with the NMW increases up to £21,660 OTE at specialist agent level - Hybrid working (once...

  • Remote Call Centre Telesales Agent

    5 days ago

    Birmingham, United Kingdom Elizabeth Michael Full time

    **Remote Outbound Sales Agent (Term-Time Only) - No Experience Required!** **Salary**: £19,284 per year + £5,000 average OTE bonus **Location**: Fully Remote (UK only) **Contract Type**: Permanent (workin 38 weeks per year) Are you looking for a sales role that offers flexibility, a great work-life balance, and the chance to work remotely? We are hiring...