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Insurance Claims Officer

2 weeks ago

Durham, United Kingdom Northumbrian Water Full time

**Insurance Claims Officer**
**Full Time - 37 hours per week**
**Permanent**
**Salary - £29,580 up to £36,974**
**Location - Pity Me, Durham**

**About the role**

We’ve a great opportunity to join us in our Insurance Claims team as an Insurance Claims Officer, where you’ll be investigating public liability and motor claims, assessing liability and either repudiating or resolving claims as appropriate. You will also provide advice to the Insurance & Claims Manager on larger value claims.

We’re looking for an enthusiastic individual capable of managing competing claims and customers needs and can demonstrate thinking outside of the box as sometimes claims management requires you to do this.

You will be responsible for liaising with NWG staff on investigations including interviewing staff and obtaining written witness statements and producing written reports to summarise your findings.

You’ll also need to attend flooding incidents (possibly out of hours), manage contractors to provide clean-up services, deal with customer queries and keep our Communications team updated. You’ll be meeting claimants after flooding incidents to assess damage and compensation, where liability attaches. We’re looking for you to negotiate with claimants and their representatives to settle claims, within agreed limits and then for above limits, provide advice to the Insurance & Claims Manager in relation to liability and quantum.

You’ll be responsible for corresponding with claimants or their representatives, ensuring that the company meets required timescales, along with working closely with the company’s legal representatives at all stages of legal proceedings. This can mean you may need to be in attendance in court to provide expert witness evidence in relation to company systems and investigation findings, and support other witnesses.

**About you**

To be successful in this role, we’re looking for you to have a proven experience and knowledge of procedures and statutory protocols for dealing with insurance claims, along with a proven experience of handling legal liability investigations, including assessment of liability and quantum. You’ll also have a familiarity with Civil Procedure rules and relevant qualifications to the role.

We’re looking for you to have strong written and oral skills, along with a proven experience of providing accurate written reports on the circumstances surrounding incidents, along with the ability to confidently give evidence under oath on the findings of these reports where necessary. Good IT skills are necessary along with an ability to use technical systems.

We’re looking for you to have discretion and integrity in dealing with the confidential issues associated with claims, along with proven experience of dealing with difficult customers/claimants and you’ll be self-sufficient and capable of working under pressure to deadlines.

Due to the mobile nature of the role, you’ll have a valid full UK driving licence and access to your own vehicle.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
**Results Driven**

We take responsibility for achieving excellent business results.

**Ethical**

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

**Customer Focused**

We aim to exceed the expectations of our internal and external customers.

**Creative**

We continuously strive for innovative and better ways to deliver our business.

**One Team**

We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

**Eyecare**

**Discounted Medicals**

**Employee Assistance Programme**

**Cycle2work**

**Buying & selling annual leave**

**Long service awards**

**Salary sacrifice car scheme**

**Microsoft home user programme**

**Gourmet society**

**NWG workplace ISA**

**Company pension scheme**

**Pre-retirement workshops**

**Life assurance**

**Discounts & cashback offers**

**Qualification loan