Customer Service
2 weeks ago
**Job Summary**
**Duties**
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, modifications, and cancellations.
- Analyse customer feedback to identify areas for improvement.
- Upsell additional products or services based on customer needs.
- Maintain accurate records of customer interactions through data entry.
- Ensure adherence to company policies and procedures while delivering outstanding service.
- Collaborate with team members to enhance the overall customer experience.
**Experience**
- Previous experience in a customer service role is preferred.
- Strong phone etiquette and communication skills are required.
- Ability to analyse information effectively and provide solutions.
- Experience with data entry systems is advantageous.
- A friendly demeanour and the ability to work well under pressure are essential attributes for success in this role.
Join us in delivering exceptional service and making a difference in our customers' experiences
**Job Types**: Full-time, Part-time
Work Location: In person
Reference ID: 112072
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