Reception Supervisor

We are on the lookout for a Reception Supervisor to join our fantastic Front of House team at The Fish, one of the award-winning hotels on Farncombe Estate. Our 600-acre Estate is set on a beautiful hillside just above Broadway and is the perfect place to develop and learn. The Reception Supervisor will help to oversee the smooth running of The Fish Hotel's reception, meeting and greeting guests, ensuring they have a high quality, memorable experience with us from start to finish. You'll also ensure that the day to day running of the department is seamless, ensuring an impeccably organised "behind the scenes" function to support our award winning hotel. The role is based in The Fish Hotel, and is a 40 hour per week contract (working 8 hour shifts plus 1/2 hour unpaid lunch break). This will be 5 days of the week, including weekends. - Experienced in working in a luxury hotel setting, in a reception or reservations role - Great at looking after a team, able to command respect and provide supportive and constructive supervision to the team - An "all rounder" who enjoys hands on tasks and completing them to a very high standard - Organised and efficient, able to manage the day's workload - A true team player, supporting the rest of the team to achieve great things - Full, clean driving license as some guest transportation may be required We offer £12.75 per hour (equating to roughly around £26,520 per year), plus service charge (around £2,000-£2,500 per year) so a total package of around £29,000 per year, paid monthly. We also offer a raft of excellent benefits including: - 30 days holiday per year (rising to 35 after 5 years) - Enhanced pension - Critical illness cover and Company sick pay (after 6 months) - Premium payments when working at Christmas/New Year - Access to mental health first aiders and an employee assistance programme from Hospitality Action - High Street discounts via Hospitality Rewards - A special birthday lunch in the hotel, on the house - Estate discounts on dining, stays, wine, spa products and more - £1000 when you successfully refer a friend - Long service gifts - A healthcare cash plan - Access to apprenticeships up to degree level qualification - Free financial advice - Uniform - Meals on duty Due to our rural location, you will require your own transport (WR12 7LJ).