Service Desk Analyst
1 week ago
Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base.
Reporting to the IT Manager, duties to include.
- Prioritising and resolving IT concerns and escalating serious issues to relevant departments.
- Managing assigned tickets in a timely manner, ensuring customers are kept up to date.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimise IT performance and to prevent future problems.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
In return the company offers the chance to join a friendly and supportive team within a relaxed and cutting-edge work environment together with a competitive salary, superb range of employee benefits and amazing opportunities for personal development.
Salary £20,000 - £25,000 + Bonus
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