Deskside Support Engineer

3 days ago

Manchester, United Kingdom Cerco IT LTD Full time

**Primary role requirements**
- Responsible for maintaining and promoting highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for Incident ticket handling, escalation and problem diagnosis
- Desktop / Laptop / VDI - build, configuration and deployment to end user
- Assist with software installation / deployment

**Essential Skills and Qualifications**:

- Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory - Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Able to work well as part of a team or independently

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