Product Design Technical Writer

**Details**:
**Reference number**:

- 411270

**Salary**:

- £41,571 - £45,784
- The salary range is £41,571 - £45,784 pa. The final salary awarded will be based on an assessment of your skills and experience as demonstrated at interview. The pay advertised is the maximum that can be offered.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Senior Executive Officer
- DDaT Lead

**Contract type**:

- Permanent

**Business area**:

- CH - Digital Services

**Type of role**:

- Digital
Other

**Working pattern**:

- Flexible working, Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Cardiff, Wales, CF14 3UZ

**About the job**:
**Job summary**:
As the organisation’s **Product Design Technical Writer**, you will be leading the way on the design documentation necessary to implement exciting legislative changes and upskilling and supporting our teams. You'll be responsible for helping us define, streamline and implement our approach to design and technical documentation within the organisation. You’ll support the drafting of templates and exemplars and define appropriate storage structures. You will be the contract owner for relevant documentation tools and train and upskill the team.

We're in an exciting phase of organisational growth and change as we implement important legislation that will protect UK businesses and our economy. We're a cross-discipline team, offering opportunities to work together to resolve complex documentation challenges that enable us to deliver great outcomes. We're also a team who believe strongly in the value of professional development, whether that's through our active internal communities of practise, our cross-government communities and events or the learning and development opportunities we offer. You'll be using your skills to make a difference in delivering services that will be used by millions of users and that impact the UK economy.

Watch this video to find out more about working in Digital at Companies House

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

**Job description**:
We’re looking for a Technical Writer to join our Product Design team and work alongside our Analysts, Product Managers and User Centred Design professions. You'll be supporting our leadership team to set standards, create templates and define ways of working and champion technical writing standards.

Your responsibilities will include:

- Collaborating with Heads of Profession, our Analysis, User Centred Design and Product Management teams and other stakeholders to obtain an in-depth understanding of our services and processes and the documentation requirements and creating accessible design documentation templates.
- Circulating product design information and documentation and encouraging the sharing of information.
- Working with Heads of Profession to define our documentation Standards, ensuring the quality of documentation is met and targets the correct audience. Ensure documentation is relevant and is kept up-to-date. Ensuring we minimise duplication / redundancy.
- Familiarising yourself with product design methodologies and best practises and implementing this in our documentation and templates.
- Defining access control (secure docs).
- Keeping up to date with documentation best practices and cross government communities of practise and innovating and implementing within the team.
- Choosing the appropriate documentation medium (SharePoint, Confluence, GitHub, Mural, Figma), data structure and storage, supporting staff training and best practises.
- Managing contracts for Product Design documentation software.

**Person specification**:
We are looking for someone with the following:

- Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
- Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
- Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
- Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
- Familiar with design documentation; process flows, ‘as is’ and ‘to be’ flows, road maps, sta