Customer Advisor
5 days ago
**Customer Advisor
Location: Wavertree, Liverpool
Pay Rate - £10.99 per hour**
Pertemps is currently seeking self-motivated people for a Customer Service role with a UK leading bank based in Liverpool. Our client is offering competitive salary, experience, and the potential for a long-lasting career with a huge Highstreet Bank
Working Hours - 5 days - 35 hours per week - ranging between 7am to 9pm, Monday to Sunday with a rotating shift pattern involved, therefore we are seeking people that can commit to a wide range of working hours including weekends.
**Responsibilities**:
- Manage inbound customer calls relating to their account enquiries, dealing with their account needs professionally and quickly whilst delivering against productivity goals
- Take complete ownership of customer problems, solving them at first point using accurate knowledge of all products and processes, then escalate them when required
- Complete telephony, digital and admin based tasks to efficiently service customer queries
**Benefits**:
- After a 6-month period, providing your level of performance is up to standard, you will be able to avail of the hybrid working pattern, in which you will work from home and office.
- Potential for overtime with generous rates based on business needs, providing you are fully up to speed with everything the role entails.
- Onsite parking with an electric charging access point.
**Training -** Monday to Friday, 9am to 5pm. Full training will be provided and will last around 4 weeks initially and a further training period will take place at a later stage ensuring you are fully up to speed and equipped with the skills forthe job
**What you will do -** In this role, you will be the first point of contact for our Personal Banking customers. We are looking for individuals who have exceptional customer service skills and experience. It is vital you can problem solve and multi-taskwhen our customers are facing challenges across a variety of banking queries.
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