First Notification of Loss Agent

9 hours ago

Rotherham, United Kingdom LNH Rec LLP Full time

Our client are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK. They were formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Due to an ongoing exciting period of growth, our client is seeking to recruit a number of claims handlers into their First Notification of Loss team.

The role's focus is to ensure exceptional contact centre services for clients, which are trusted and valued and provide fair treatment and consistent outcomes across all touchpoints. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

**Main responsibilities**
- Accepting new cases and acknowledging receipt to our client's Business Partners & Supply Chain
- Assessing claims and making decisions on liability
- Obtaining all supportive documentation from the client and checking that all is in order
- Identifying customer requirements for additional services
- Maintaining up to date records on the case management system
- Dealing with general telephone enquiries
- Undertaking customer surveys and obtaining customer feedback
- Assisting with customer queries and complaints in line with company policy
- Excellent communication and interpersonal skills
- Target driven
- Clear understanding of Insurance Industry
- Good geographical knowledge of the UK
- Organisational skills

**Package description**
- Monthly bonus scheme
- 25 days annual leave, plus bank holidays
- Pension
- Regular Staff Incentives and Rewards

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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