Customer Service Host

35 hours per week (shift-based with 24 hours cover, including earlies, lates, night turns, weekends, and bank holidays)
- You must be able to arrange your own transport for early/late shifts, considering limited parking space at station
- Full training provided and uniform provided, knowledge of ticket types would be beneficial
- Persons need to be aged 18 or above for this role

**Kickstart Your Career with Greater Anglia**

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

**Join Our Team as a Customer Service Host at Stansted.**

**About the Role**:
We are seeking Customer Service Hosts to embody the welcoming spirit of Greater Anglia. In this role, you will provide outstanding customer service, ensuring that passengers have a seamless and safe travel experience. Your primary responsibilities will include
- Providing the highest possible standard of advice, information and service to our customers
- Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangement to ensure everyone has the support required to meet their individual needs as a passenger
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing materials and useful information
- Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies.
- Have a friendly, approachable demeanour with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
- Have the physical abilities to operate ramps for our customers

**What’s in it for you?**
- ** Travel Discounts**: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
- ** International Adventures**: After 12 months, unlock discounted international travel for you and your family.
- ** Exclusive Discounts**:Access the GA Hapi App for deals on shopping, dining, and fun days out.
- **Vouchers for Loved Ones**: Get 12 annual discount vouchers for family and friends to enjoy.
- ** Wellbeing Support**: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- ** Pension Perks**: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- **Family-Friendly Policies**: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- ** Save While You Spend**: Cycle to work and tech purchase schemes once you pass probation.

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

**Join Us and Experience**:

- ** Inclusivity & Respect**: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- ** Community & Teamwork**: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- ** Pride & Progress**: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

**Ready to Bring Your G A Game?