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Customer Service Hosts

2 weeks ago

Stansted Airport, United Kingdom Greater Anglia Full time

£26,517

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have exciting new opportunities for Customer Service Hosts to join our team at Stansted Airport. We currently have static and relief positions. These are full time positions working 35 hours a week over 5 days.

**The Role**

The purpose of this role is to deliver excellent customer service and seek opportunities to enhance customer experience at our station. Creating a welcoming environment whilst providing pro-active assistance to our customers is important in this role.

Duties will include ensuring that public information notices, posters, leaflets and special displays are in date and presentable. You will be responsible for assisting with the replacement/updating of information as required. You will also be responsible for supporting the maintenance of the Ticket Vending Machine (TVM) when required.

In addition, the role will include assisting customers with their travel needs and helping mobility impaired customers have a smooth journey. During disruption, this colleague will be required to provide support and assistance to our customers.

As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and collaborating with other areas of the business when required.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)