Hotel Porter

2 weeks ago

Windermere, United Kingdom Low Wood Bay Resort & Spa Full time

Low Wood Bay Resort & Spa is the Lake District's first resort on Lake Windermere. Nestled on the shores of Lake Windermere, in the heart of the National Park Low Wood Bay is the perfect base for relaxing and exploring the Lakes.

**We now have fantastic opportunities for dedicated and passionate individuals to join our enthusiastic and talented team to help create enjoyable and memorable experiences for all our guests.**
- Why Choose Low Wood Bay?_
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential.

You will benefit from our company benefits, which include:

- Enhanced rate of pay for all overtime worked
- 50% Discount across all English Lakes Hotel accommodation and Watersports Centre
- 25% Discount for food and drink across all English Lakes hotel restaurants
- 25% Discount for English Lakes spa facilities
- Complimentary health club membership for you and your family worth over £800 per person a year
- Complimentary Dinner, Bed and Breakfast stay for two people to celebrate your birthday every year
- English Lakes Gift Vouchers and awards lunch presentation for each year of service
- Uniform provided
**Responsibilities for Front of House Porter**
- Ensuring that every guest has an excellent and memorable welcome and stay at the resort, enjoying stand out hospitality
- Greeting Guests at The Gatehouse
- Attending to guest requests and requirements throughout their stay.
- Ensuring all guest prearrival needs are met as per booking requirements.
- Assisting other areas of the resort when required.
- To be responsible for the daily Room Service requirements
- To support guests with their luggage needs and work closely with the reception team to ensure a thorough process is adopted.
- Maintaining excellent presentation and cleanliness of public areas
- Previous experience in a Front of House department essential, preferably in a large 4* establishment
- Full, clean driving licence.
**Requirements for Front of House Porter**
- Fun, fresh and inspiring personality, to join this exciting Resort team who care about our guests
- Passion for hospitality
- Previous experience of exceptional guest service in a fast pace environment
- Friendly, courteous and helpful, with excellent communication skills
- Flexible, and able to work shifts between 7.00am - 23.00pm on a rota basis
- Contracts offered as full time 40 hours working either 4 or 5 days per week, includes weekends, bank holidays and festive periods
- Motivated to go the extra mile for guests and colleagues
- Excellent personal appearance and hygiene standards
- A great team player
**We look forward from hearing from you**

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

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