Housekeeping Assistant

**Job Title**:Housekeeping Assistant

**Department**:Housekeeping

**Reporting To**:Housekeeping Manager

**Primary Job Purpose**:
**About The Role**

**Primary Job Purpose**:
**Roles and Responsibilities**:

- To be responsible for the cleanliness throughout the hotel and guest bedrooms, corridors and public areas including back of house areas
- Enter and prepare the room for cleaning i.e. stripping beds, emptying bins, collecting dirty bathroom towels.
- Ensure that cleaning is to the company standards
- Replenish guest amenities as and when required
- Respond to any guest requests
- Report any maintenance issues within the rooms
- Replenish work trolleys and clean linen on a daily basis
- Ensure cleaning is consistent in every room
- Working quickly and efficiently so guests’ rooms are ready on time for arrival
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.
- ** Be aware of and follow all Health and Safety procedures**

**Key Skills**
- Good team work and can work well alone
- Thrives on routine daily tasks
- Ability to work to deadlines
- Positive ‘can do’ attitude
- High standards of presentation, organisation and cleanliness
- Great attention to detail
- Polite
- Reliable and can work under pressure

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years

**Skills required**
- Ability to work to deadlines
- High standards of presentation, organisation and cleanliness
- Great attention to detail
- Reliable and able to work under pressure.
- Able to work as a team or alone
- Able to follow instruction
- Ability to read instructions
- Flexible approach to work
- Positive can-do attitude
- Thrives on routine daily tasks

**Attitude**
- Polite
- Helpful to guests requiring assistance
- High standard of personal appearance
- Respectful

**Required Criteria**
- Willingness to undertake further training.
- Housekeeping
- Cleaning

**Desired Criteria**
- Basic training in Health and Safety including COSHH (Control of Substances Hazardous to Health)
- Manual Handling
- Knowledge of hotels and housekeeping.
- Working in the hospitality industry

**Skills Needed**

**About The Company**

**About Us**

**Langstone Quays Resor**t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the **Hampshire coastline.**

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

**Lion Quays Resort** sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the **Shropshire countryside.**

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

**Ufford Park Resort**is nestled in the beautiful and historic parkland, on the heritage **Suffolk Coast**

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

**Company Culture**

**Why LQ Resorts ?**

**Our Company**

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who ch