Housekeeping Supervisor

**Housekeeping Supervisor**

**40 hours per week**

**£10.92 per hour**

**Lion Quays Resort - Oswestry**

Lion Quays Resort is an 82 bedroom, 4-star Hotel and Spa. Perfectly located on the waterside near Oswestry, Shropshire it's a perfect setting for a relaxing stay, dining, spa getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic and knowledgeable team with a commitment to make difference each day.

**Primary Job Purpose**:
**Roles and Responsibilities Housekeeping Supervisor**:

- To be responsible for cleanliness throughout the hotel, Club, Spa and restaurant, including guest bedrooms, corridors, public areas and back of house areas.
- Ensure that cleaning is maintained to the company standards.
- Record and bring to the attention of Manager/Deputy Manager any maintenance issues found.
- Working quickly and efficiently alongside the team to ensure guest rooms are ready on time, ready for arrivals.
- Once allocated rooms are completed, check arrivals rooms, ensuring all requests are met on your allocated floor, call back any team members to rectify any problems found.
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Deputise for the Housekeeping Manager/Assistant Manager.
- When deputising, complete morning paperwork as per room requests and allocation sheets, update room status throughout the day, check the arrival rooms and any further rooms as requested, rectify any minor problems or call back the Housekeepers to correct mistakes. Randomly check stays to ensure they are being serviced correctly and up to our standards.
- Manage and support the team to ensure daily tasks are competed.
- Ensure that all rooms are allocated to team members and put on room request.
- Checking rooms to ensure that standards are adhered to.
- Manage staff start and end times using the Fourth rota system.
- Deal with staff queries and escalate them to the Housekeeping Manager if necessary.
- Step-in as and when required/able to, to cover emergencies, sickness and other staff shortages.
- The hotel and various other departments need to be covered from 5am to 8pm daily, as a member of the supervisory team you would be required to assist with covering shifts in other areas.
- General admin and daily inventory count for linen.
- Follow all company policies and procedures outlined in the Employee Handbook, Health & Safety and Fire Safety, including any department specific procedures such as left luggage policy.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Keys Skills a Housekeeping Supervisor**:

- Ability to work as part of a team and on a sole basis
- Good people management and organisation skills
- Excellent attention to detail
- Good problem-solving skills
- Excellent communication skills

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Share of Resort Service Charges on a monthly basis
- Access to wellness programmes
- Extra days holiday after 2 years

**Salary**: Up to £10.92 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- How many years supervisory experience do you have?

**Experience**:

- housekeeping: 1 year (preferred)

Work Location: In person