Helpdesk Administrator

Helpdesk Administrator

**Offer ID**:

- 77361

**Job**:

- Support Functions / Admin Support

**Contract type**:

- Permanent

**Schedule**:

- Full-Time

**Country**:

- United Kingdom

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Facilities Helpdesk Administrator to join our Facilities Management team at our National Operations Centre in Stoke-on-Trent. This is a full-time permanent role working 40 hours per week from 7am to 4pm / 8am to 5pm with a one hour unpaid break on a 3 week rolling rota.

**The role**:

- Reporting to the Service Desk Manager
- Provide a first-class Helpdesk service to the National Operations Centre
- Support the team by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers
- Raising and receipting purchase orders in Maximo
- Support the planned maintenance programme by reviewing the assignment of job tickets
- Supporting the team in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures
- Provide administrative support to the Facilities Management Team as required, maintaining strict confidentiality at all times
- Working 40 hours per week, from Monday to Friday either 7am to 4pm or 8am to 5pm with a one hour unpaid break on a 3 week rolling rota.

**The person**:

- Must have experience of providing a high level of customer service, ideally in a similar environment
- Knowledge of Maximo database or similar CAFM system an advantage
- Excellent communication skills, both oral and written with the ability to prioritise workload
- Must have a flexible, can-do approach
- Must have good IT skills (able to use Microsoft Office and management systems)
- Able to work as both part of a team and autonomously
- Must be able to pass a basic DBS check

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What's next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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- Workplace : Stoke-on-Trent United Kingdom

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