Facilities Helpdesk Coordinator

1 week ago

StokeonTrent, United Kingdom bet365 Full time

Facilities Helpdesk Coordinator bet365, Stoke‑On‑Trent, England, United Kingdom At bet365, we are one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we employ over 9,000 people and serve more than 100 million customers in 27 languages. Our focus on In‑Play betting has secured our market‑leading position, offering an unmatched experience across 96 sports and 700 000 streaming events. We handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower employees to push boundaries and explore new ideas, nurturing a culture that celebrates and rewards creativity. This environment provides numerous growth opportunities and the chance to make a real impact in online gambling. We are also pioneers in software innovation, redefining possibilities for our customers worldwide. Job Description As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to relevant teams, while supporting general administrative tasks. You will provide support to the UK and overseas facilities teams by maintaining various software systems, including the internal CAFM system. The role involves delivering excellent service to user queries, compiling and distributing insightful reports to stakeholders, and executing a range of administrative duties. The position is full‑time and requires a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays. Qualifications Ability to work under pressure and meet tight deadlines while maintaining high attention to detail. Good computer skills with knowledge of Microsoft Office tools, including Excel and Outlook. Strong communication skills at all levels and excellent customer service, acting as a point of contact for facilities and other internal departments. Team player with a "can‑do" attitude and ability to work independently. Well organised with effective time‑management skills. Experience with helpdesk work and CAFM systems is desirable. Ability to thrive in a dynamic environment with changing priorities. Additional Information Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 business operation. Supporting facilities teams with administrative tasks. Managing a fleet of pool vehicles. Booking and managing electric charging. Collaboration with engineering teams to create job plans. End‑to‑end ownership of all high‑priority jobs raised. Dealing with third parties such as contractors and suppliers. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice – https://www.bet365careers.com/privacy-policy. At bet365, we are committed to creating an inclusive environment where everyone feels welcome, respected, and valued. We strive to support all individuals, regardless of background. If you need any adjustments or accommodations during the recruitment process, please let us know. Seniority level Entry level Employment type Full‑time Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at bet365 by 2x. #J-18808-Ljbffr

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