1st Line IT Support Technician

7 days ago


North Yorkshire, United Kingdom Synergie Full time

Job title: 1st Line IT Support Technician
Contract type: full-time, permanent (40 hours per week)
Hours: Monday to Friday

**Salary**: is negotiable depending on the knowledge and experience to offer.
Acorn by Synergie is currently searching for a 1st Line IT Support Technician to join a well-established business in North Yorkshire.
Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.
As the first point of contact for all IT support queries, duties of the role will include:

- Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary
- Logging all calls and notes using a ticketing system to record progress and required actions
- Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
- Liaising with internal and external stakeholders
- Carrying out daily checks and system audits
- Involvement in small and medium-sized projects
- Always looking to improve knowledge and understanding across the various software and hardware technologies supported by the team
Acorn by Synergie acts as an employment agency for permanent recruitment.



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