Team Administrator

We are seeking a conscientious individual with a can-do attitude, who demonstrates a commitment to delivering high quality administration support. The successful applicant will have excellent communication and organisational skills, and ideally have administration experience of working with clinical teams in the NHS.

You will work as part of a dynamic administration team, supporting Heart Failure specialist clinicians and operational leaders with a range of administrative tasks to contribute to the smooth running of the clinical service.

You will work as part of a dynamic administration team, supporting Heart Failure specialist clinicians and operational leaders with a range of administrative tasks to contribute to the smooth running of the clinical service.

The successful applicant will be expected to provide front of service call handling duties, courteously managing incoming calls from and to patients, carers and health professionals. Previous NHS experience relating to clinical administration such as appointment booking, front of service reception duties and management of printing patient appointment letters via a schedule is required.

The post advertised is to be based in Stoke Health Centre, but there may be occassional need to travel between locations to carry out some administration work, attend training and service/team meetings; therefore access to transport is essential.

The service operates between 9-5pm Monday to Friday, excluding Bank Holidays.

You will need to have a flexible approach to service cover during weekdays if needed, and have a commitment to your own development and contribution to a culture of continuous improvement in the administration team.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

To provide administrative support by processing referrals using the Trusts electronic booking system, currently Rio.

To take and make calls from/to patients, carers, members of the public and Health/Social Care staff regarding patient’s referrals/appointments. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

You will require the ability to work under pressure, with conflicting demands at times, and must be able to communicate sensitively and effectively with a wide range of people including patients, medical staff and colleagues. You will be required to cover for other admin colleagues during periods of absence.