Sales Consultant

_**Laings are thrilled to have opened the doors to our second new TAG Heuer boutique on Multrees Walk, Edinburgh. **_**Dedicated to the dynamic Swiss Avant-Garde watchmaker, our immersive boutique will embrace TAG Heuer’s unique heritage built on an innovative approach and a cool and free-minded spirit to think ahead and establish records.**

**Be a part of our significant partnership, where we unite to offer you an exceptional Sales Consultant opportunity. We are seeking a passionate individual eager to strive for personal and team high-performance. You will be responsible for delivering outstanding customer care along with creating and developing ongoing relationships with our clientele. Share our focus on upholding operational efficiency whilst maintaining a welcoming and positive environment.**

**We will ensure you are supported to reach your potential and empowered to perform at your best. Values-based leadership is fostered across all Laings departments, along with tailored training and professional development to maintain your career growth.**
- **Our Opportunity**:_

As the face of our TAG Heuer Boutique, you will deliver exceptional sales and customer service beyond the normal retail environment. Fundamental to the role will be to drive TAG Heuer Brand awareness, while technical expertise will be greatly valued, your energy and enthusiasm matters most highly; we welcome you to bring your own style and charisma. Passion for luxury timepieces should come as standard and generating exciting moments for our customers will be part of your everyday environment. _Our TAG Heuer, Edinburgh boutique colleagues will assist 37.5 hours per week, 5 days out of 7._
- **Key Responsibilities will include**:_
- Providing customers with the product knowledge they require to select from the TAG Heuer timepiece collections and enable them to make an informed purchase, while looking after their best interests.
- Leave customers with the feeling they received the best service.
- Develop in-depth knowledge of the TAG Heuer watch collections and conveying this with pride and enthusiasm consistently.
- Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the TAG Heuer watch needs of prospective customers.
- Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
- Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
- Maintaining excellent presentation of our new TAG Heuer boutique.
- Follow up with customers after their purchase for after-care matters.
- Ensure personal responsibility for watch product handling and counts.
- **Attributes and Experience**:_
- A drive and passion to develop in-depth knowledge and secure sales of luxury TAG Heuer timepieces.
- A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
- Luxury retail sales experience (does not need to be watches specific).
- An ability to quickly build trust and rapport with clients and the wider Laings team.
- Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
- Able to work both as part of a team and by using your own initiative.
- **Benefits and Culture**:_

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.
- Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. _

**Join us and shine as we go forward, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Retail sales: 1 year (required)

Work Location: In person