Wellbeing Officer

**PURPOSE OF ROLE**:
To provide a comprehensive service for carers in offering them information, advice, signposting, assistance and assessment to enable carers to obtain their full rights and be supported with their own well-being; under the framework of the Social Services and Well-being (Wales) Act 2014.

Provision of direct support to carers accessing GP services in the Wrexham area in order to assist prevention of carer breakdown and help facilitate timely discharge from hospital and prevent re-admittance working with the Hospital facilitator.

Facilitation of assessments will be required, which adopts a strengths based holistic approach to a carers life and circumstances, will aim to empower and support the carer with their own personal well-being outcomes. This service will be delivered in a person-centred way through formal and informal methods.

**MAIN DUTIES AND RESPONSIBILITIES**:
Assist GP practices in Wrexham to maintain information and support to practice carers and continue to raise awareness of carer issues within practices.

Provide information, advice and signposting on a range of services and community support available to the carer, linking to the resources of DEWIS, NEWCIS and SPoA.

To inform all carers of their entitlements under the Act, including their right to an assessment of their needs and encourage them to take this up.

Undertake What Matters assessments for carers either within the carers home or NEWCIS offices.

To promote the service and encourage other services to undertake carer needs assessments.

Adopt the ‘what matters’ approach to assessments, which is a strength based holistic assessment that empowers and supports carers to achieve their well-being outcomes.

Encourage Carers who are looking after someone with a long-term condition to register with NEWCIS which will enable them to receive long term support.

Inform carers of the NEWCIS training, counselling, group activities and volunteering opportunities for carers and past carers to enable them to receive peer support whilst developing their skills and confidence.

You will be part of the Duty Rota as required answering calls that are received from carers.

Participate in collaborative events with statutory services, voluntary and private sector to increase understanding of what maintains carers health and wellbeing.

Facilitate opportunities for carers to meet and receive support to help them understand and cope with the loss of a loved one.

Ensure regular monitoring and review of the service’s activity, together with the collection of evidence / data to enable the evaluation of the service’s outcomes, this will include adhering to the quality standards required by Charity Excellence, reporting and providing regular updates on progress of the work to the Team Leaders in accordance with NEWCIS and Funders reporting requirements.

Maintaining and ensuring confidentiality over personal information relating to individual users of NEWCIS and company information as per the Data Protection Act 2018.

It is the general duty of all employees to assist with Health and Safety processes and monitoring in the NEWCIS Carers Centre on a regular basis and assist with key holder duties.

To undertake any other duties as reasonably requested by the Manager of NEWCIS.

**COMMUNICATIONS**:
Communication with carers is an essential part of the post to ensure good customer service is achieved, this includes updating the NEWCIS data base ensuring that relevant staff can access data in order to support the carer.

Work with the team leaders and staff in the co-ordination and production of communications, including digital newsletters, posters, advice literature, press releases and publicity materials as required by the post when facilitating services for carers.

Work with the administration team to co-ordinate the ordering and supply of communications and PR materials, liaising with the Administration Manager.

**GENERAL**

Teamwork is essential to the smooth running of the organisation and all members are required to play an active part. Staff duties include helping to maintain cover in the office, dealing with calls from carers and following all the policies and procedures of the organisation. Everyone has a responsibility to work co-operatively and in collaboration with all members to ensure that the organisation meets the requirements of the service level agreements it has entered into.

Due to the nature of the job and organisation, some evening and weekend work will be necessary for which time off in lieu can be taken.

**LOCATION**

The role is based at the Carer Centre in Wrexham, however the jobholder may be required from time to time to work from the Mold office, as such a current UK driving licence and access to a vehicle or access to equivalent transport is required.

This job description sets out the main duties of the role as at the date it was drawn up. These may vary from time to time without changing the genera