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Customer Service Advisor

2 weeks ago

Buckinghamshire, United Kingdom CPI SELECTION Full time

**Job Title**: Customer Service Advisor

**Location**: Bourne End, SL8

**Salary**: 19k per annum + discretionary bonus twice a year

We’re looking for a Customer Service Advisor to join our Customer Service team. The Customer Service team are the face and voice of our client, the customer’s main point of contact. We’re here when the customer needs us, empathetic and compassionate, excitedto help. We’re problem-solvers, we know our work is a make-or-break moment for the customer. We represent a brand built on Heartfelt Service, so the stakes are high, and we’re committed to delivering.

**Responsibilities**
- keeping communication open and friendly to maintain a heartfelt service
- as well as individual KPIs, positively contribute to the overall department Customer Satisfaction Score

**Skills**:

- excellent communication skills, both verbal and written
- an empathetic approach
- a positive and proactive attitude
- problem solving skills

**Benefits**:

- Competitive salary
- Discretionary annual bonus
- Opportunities to try the days out experiences for free
- Friends and family discount
- Membership
- Flexible working
- The View from the Shard free entry for you and your plus one