Spa Assistant Full Time/ Part Time

The Spa at Low Wood Bay is an invigorating experience in the heart of the Lake District. Part of the stunning Low Wood Bay Hotel, The Spa is the ideal place for guests to rest and relax.

**We now have fantastic opportunities for you to join our enthusiastic and talented team to help create enjoyable and memorable experiences in our Spa.**
- Why Choose Low Wood Bay?_
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential. The position will offer you an opportunity to work in a beautiful location with spectaculars views across the Lake Windermere, and there is nothing better than to start your day with that view. You will be a part of an exceptional team of around 40 employees which strives to deliver the best customer service to each other and to our guests.

**_About the job_**

What can we say? Imagine working in arguably the best Spa in the North West where our team and customers are treated with equal respect and care.

Our Spa Assistants generally have a customer service background and good sense of humour.

As a Spa Assistant you will ensure that all our guests have a fantastic experience within the spa and are welcomed and looked after during their stay. A typical day for you would include serving drinks from our outside bar, while enjoying the breath taking views, talking to customer and helping them to find their way around the spa as well as keeping cleanliness of the spa to the highest standards.

We offer part time as well as full time opportunities and you can choose whether you wish to work 8 hour or 10 hour shifts. The working patterns are 6AM -2:30PM or 12:30-9PM.

Our team is motivated and put incredible energy into providing an exceptional customer service. In reward for your hard work, you will be able to access amazing benefit package detailed below and be a part of a team who cares for each other.

You will benefit from our company benefits, which include:

- Enhanced rate of pay for all overtime worked
- Exclusive Flash Sales on accommodation - solely for team members, their family and close friends
- 50% Discount off food and drink across all English Lakes Hotels Hotels
- 50% Discount for English Lakes Spa facilities and at the Watersports Centre
- Complimentary health club membership for you and your family worth over £800.00 per person a year.
- Complimentary Thermal Journey for two people to celebrate your company anniversary every year
- Complimentary Anniversary stay for two people to celebrate your company anniversary every year
- English Lakes Gift Vouchers and awards lunch presentation for each year of service
- Uniform provided
- This is a live out position

**Responsibilities for Spa Assistant**
- Understand and promote all the internal and external facilities/services/products within the Spa.
- You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Spa, so you must be personable, presentable and professional.
- You will manage our Spa guest's journey, showing them how to get the best from our superb experiences and ensuring that all their needs are met during their special day with us.
- Throughout the day you will be looking after our Thermal areas, ensuring that they look welcoming and pristine for all our guest's to enjoy.
- Complete and record daily tasks as defined within the departmental processes.

**Requirements for Spa Assistant**
- We want you to be chatty, personable and professional.
- Friendly, courteous and helpful, with excellent communication skills.
- Motivated to go the extra mile for guests and colleagues.
- Excellent personal appearance and hygiene standards.
- A great team player.

**We look forward to hearing from you**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week

**Salary**: £10.84 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Windermere, LA23 1LP: reliably commute or plan to relocate before starting work (required)

Reference ID: SPA/A