Patient Services Coordinator

**Summary of Post**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Your Responsibilities: Reception Open and closing the reception area, consulting rooms and all other rooms in use during the normal working day Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Booking and cancelling appointments Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Communicating & liaising with the Clinical Team Explain practice arrangements and formal requirements to new patients wishing to register. Advise patients of relevant charges for private services, accept payment and issue receipts. Accepting requests for repeat prescriptions and process as required. Taking messages, requests and records/ pass information accurately Filing, scanning & workflow, photocopying sorting post, Ensure that the Waiting area is kept clean & tidy at all times.

Be able to cover all reception duties in the case of sickness and annual leave, as necessary Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Attend staff meetings & training as required Scanning & Workflow - ensure correspondence, reports, results etc are filed promptly and in the correct records. Action tray to be cleared daily Shredding of scanned letters & prescription requests To check Doctors have a supply of Forms & Booklets in their rooms Appointments Process appointment requests for today and book future appointments from patients by telephone and in person. Enter requests for home visits into the Doctors diary, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Liaise with Paramedic home visiting service when required. Computer Use of EMIS Web clinical system ensuring all access is relevant, accurate and appropriate. Process repeat prescription requests in accordance with practice guidelines. Ensure computer updates are install and the PCs are logged off before leaving the surgery in the evening.

**Confidentiality**: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Qua