Funeral Service Operative

2 days ago

Smethwick, United Kingdom Dignity Full time

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

**Interested in becoming part of our family...?**

We currently have an opportunity for a Funeral Service Operative to join our dedicated team of funeral professionals at **Robert & Brain Funeral Directors **in Birmingham** on **a permanent basis.**

**What Will I Be Doing as a Funeral Service Operative?**

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

This role will require on-call: 1 weekend in every 5 and 1 night in every 8 weeks. This will be fully discussed with you throughout the recruitment process.

Other duties will include:

- Preparing and ensuring the cleanliness of vehicles.
- Aid with bringing the deceased into our care.
- Being part of the funeral service by bearing the coffin and driving company vehicles.
- Assisting the Funeral Director with pre-funeral checks including route planning and address checking.

**What Do I Need?**
- A full UK driving licence (manual).
- Good level of physical fitness, as this role will involve heavy lifting duties.
- The necessary documentation for a basic DBS, reference & driving licence check.
- Pride in your appearance, ensuring you are always professional.
- A caring and empathetic nature.
- The determination to deliver excellent client services.

**What do you get?**
- An annual salary of **£23,996.65.**:

- Accruing 22 - 25 days holiday + bank holidays.
- Company Pension Scheme.
- Free street parking.
- Opportunity to enrol on several of our apprenticeship schemes.
- Full uniform provided.

**What are the next steps?**

**Learning & Development**

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

**Apprenticeships**

From HR Administration to MBA level qualifications, our Learning and Development team provides professional development opportunities at all levels across our organisation.

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

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