Caseworker

We are thrilled to offer a rewarding opportunity for a Caseworker to join the Community team in Kent, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

You will need:

- Experience of managing a caseload including complex case management.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime.
- Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act and other legal requirements.
- Experience of managing a caseload including complex case management.
- Ability to work independently and as part of a team and balancing competing needs and priorities.

**County/Borough**
- Kent

**Office location**
- Compass House, Tufton Street, Ashford, Kent, TN23 1BT

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- 9am-5pm

**Basic Salary**
- £26,010.00 per annum

**Contract type**
- Permanent

**DBS required?**
- Enhanced

**Police vetting required?**
- Yes

**Closing Date**
- 22/05/2025

**Ref No**
- 6121

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in Compass House, Ashford but support will be provided across Kent and Medway

As a Caseworker you will:

- support those affected by crime in understanding and asserting their rights and entitlements
- understand their journey through the criminal justice and legal systems including the Victims Code of Practice
- facilitate access to additional services
- establish healthy coping mechanisms
- provide practical support and information

Please see attached Job Description and Person Specification for further details.
- We acknowledge that people are experts by experience however working with us means you have to be comfortable talking about people’s experience of domestic abuse and sexual violence amongst other issues. Please take a moment to check if you feel able to manage any of your own experience of these crime types and provide the support our clients need and be comfortable that dealing with these cases will not impact on your own emotions to a level that will be harmful._

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.