Administrator

Job Introduction
As a **Administrator **you’ll join a team who are focused on _delivering impeccable customer service to our service users _to really make our service users and staff feel the difference.

We are a small team in a quaint village with a community feel.

Main Responsibilities
As a receptionist, your main duties will include:

- Receive and book in patients
- Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Supporting a varied, complex and changeable service.
- Information governance policies and procedures
- Answering telephone calls in a timely and appropriate manner
- Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
- Process referrals and process workflow
- Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the team
- General admin duties
- Experience in this role is desirable but not essential.
- You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Good customer service skills
- Good communication skills

**Desirable**
- SystmOne Clinical system experience

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As a **Administrator**, you’ll be part of our valued team at Silver End, Essex.

You will feel valued as a Receptionist/ Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- **Salary of £19891.00**.**(pro-rata)** with access to our **group pension**.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission