Patient Co-ordinator

JOB TITLE: Patient Co-ordinator

**REPORTS TO: Senior Management and Partners**

**HOURS: 20 hours per week**

**DAYS & PAY: 5 hours a day Mon, Tues, Thurs and Fri**

**£17.50per hour**

**Job Summary**:
To work closely with the Partners and other management personnel to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services.

To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. To oversee the claims process for work undertaken as part of enhanced national or local services.

To act as practice administrator for the clinical system and as practice co-ordinator for IT hardware issues, working closely with the CCG and Shared Services as responsibility for computer hardware is transferred.

**Job responsibilities**:
Human resources:

- Ensure personnel records are maintained for all staff, including DBS checks,

absenteeism and training records
- Implement mandatory and personal development training
- Implement induction training for new staff

Finance:

- Implement and maintain insurances for the practice
- Prepare claims as advised by the Business Manager for enhanced and other services

and ensure payment received
- Assist in monitoring claimable income
- Cashing up Petty Cash

Organisational:

- Review and maintain the practice continuity plan
- Create and maintain a practice policy register and ensure the reviews are

completed appropriately
- Responsibility for the agenda, minute taking and circulation of non-clinical meetings
- Maintain the content of practice website, and production of the newsletter and

other local publications
- Responsible for the generation and maintenance of all clinical rotas and diary on EMIS
- Loading and changing EMIS Diary according to annual leave and sickness
- Generate reports to support the LTC system and monitor recalls for the LTC clinics
- Responsible for the organization and administration medical teaching rotas
- Responsible for clinical room preparation
- Responsible for administration and management of locum bookings
- Deputise in the absence of the Business Manager

Premises and Equipment:

- Delegated responsibility from the Business Manager, in relation to all

aspects of building maintenance and security
- Responsible for stock maintenance at all levels and financial efficiency of the same

Information Technology:

- Implementation and maintenance of all associated requirements, upgrades, security

and services supporting the practice’s IT systems
- Audit and maintain confidentiality of information

Research:

- Administer and maintain research projects in association with the Business Manager

and Partners
- Implement reports and audits to support research projects and oversee

associated correspondence
- Responsible for financial aspects in relation to research expenses and invoicing

Production of Performance and Quality Information:

- To be aware of national, local and practice quality standards for chronic disease management.
- To provide support to clinical sub groups in correctly identifying and targeting patients for assessment and treatment.
- To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.
- To provide advice and support for clinical sub groups and to produce regular reports on the progress of these groups in achieving their targets.
- To assist in the production of information for clinical audit as requested by the clinical sub groups.
- Data quality
- To work with the CCG to validate patient information, performing regular checks and quality audits.
- To be responsible for mapping patient information flows.
- To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
- Practice administrator for clinical system
- To oversee the administration of the clinical systems, ensuring staff complete housekeeping and back ups as outlined in the practice policy.
- To ensure the clinical integrity of the system working with the CCG to implement their guidance.
- To oversee the security and validation processes for the clinical system.
- To provide support advice and training for current and new practice staff in the use of the clinical system
- Practice co-ordinator for IT hardware
- To maintain an equipment log ensuring that CCG and practice owned equipment is readily identifiable.
- To provide support and training for current and new staff in resolving simple problems with PCs and printers.
- To liaise with CCG IT support department to resolve other hardware and software issues.
- Deputise for the business manager in the business manager’s absence.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relat