Part-time Operations Officer Lgw

**Operations Officer - London Gatwick**

**Role Info**:
Part-Time Contract

Operations Officer - Customer Service / Flight Support - VIP Aviation

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence
- Please note this is a permanent, part-time job share role on ‘shift' and there is a requirement for flexibility out of hours (23.00-04.59L)

**Who we are**:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience.

Our business provides specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military, and commercial aircraft along with conducting our successful commercial meet and greet service.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**What you'll be doing**:
As Operations Officer you will help coordinate the smooth running of our airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft/flight at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers' aircraft. Duties will include ensuring that all customer bookings, queries, departures and arrivals are handled in a professional and timely manner.

**About You**:
+ Previous experience with aviation, travel, luxury retail or hospitality would be advantageous (preferred but not essential)

+ Ability to work efficiently under pressure

+ Excellent customer service skills

+ Understanding of VIP customer expectations and proven anticipation of needs

+ Flexibility of start and finish times within the shift pattern

+ Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp' with aircraft

+ Excellent interpersonal skills

+ Qualifies to hold a full airport ID

+ Have a full UK driving licence

+ Additional languages would be an advantage

**What We Offer**:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking (no bus)
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies