Security Officer

**Security Officer (Female)**

The London Eye
London, GREATER LONDON, SE1 7PB
United Kingdom

You won’t be sat behind a desk, our SIA licensed uniformed Security Officers deal with physical security, searching guests, patrols, asset protection, first aid response and emergency situations, whilst our eagle-eyed profilers scour the area for criminality.

Where we stand out is in our interactions with our guests. Security and customer service are closely linked at Merlin - you’ll engage with people from all over the world

This is a permanent hourly paid role. Shifts are days only over a two-week rolling roster of 42 hours per week. Please note this role will require you to work outside as our London Eye attraction is outdoors.

**What we are looking for**
- A sound level of security experience
- A valid SIA Door Supervisors Licence and to have held such a licence for a minimum of 2 years
- Excellent customer service skills and ability to remain calm under pressure
- Effective interpersonal skills, being approachable with a helpful manner
- Ability to react quickly in complicated situations
- Effective functional English skills

**The role**

As a Merlin Security Officer, you will:

- Help to protect our assets, people and places, and make our complex security operation a success
- Work with a team of motivated professionals to provide a reassuring presence to maintain security assurance across our estates
- Be engaging in incident and emergency response, while supporting our first aid and business continuity needs

**About you**
- A people person who has the ability to communicate comfortably with a range of people
- Customer service orientated
- Proactive, motivated and an effective time manager
- A team player and able to keep composure and understand when to be insistent
- Calm when under pressure, and able to think clearly and take timely action in an emergency
- Aware of the importance of attention to detail and have strong administrative, organisational and observation skills
- Keen to learn

**Training and development**

At Merlin, continuous learning and development is at the heart of all that we do. You’ll be supported to gain professional security qualifications and to develop other skills. We’ll also provide you with:

- Suitable tailored and ongoing security practitioner training and mentoring
- Training and exposure to our protocols/procedures and security systems as well as customer care, conflict management/resolution and fire safety
- The opportunity to contribute towards project work aimed at further improving our security offering

**What’s in it for you**

Alongside a truly outstanding working environment and day shifts only, you’ll also receive:

- Fortnightly pay at £12.59 p/h
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- O2 discount
- Employee pricing up to 55% off cinema tickets

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.