Admin Officer with Apprenticeship

**General Information**:

- Salary
- £24,202
- Working Pattern
- Full Time
- Vacancy Approach
- External
- Location
- Leicester
- Region
- East Midlands
- Closing Date
- 06-Aug-2025
- Post Type
- Permanent
- Civil Service Grade
- AO
- Number of jobs available
- 20
- Reserve List
- 12 Months
- Job ID
- 7958

**Descriptions & requirements**:

- Job description

**Proud to serve. Proud to keep justice going.**

We are offering an exciting opportunity to work towards an Apprenticeship Qualification (Improvement Technician Apprenticeship Level 3) alongside this Administrative Officer position. Please check if you’re eligible below

**About us**

HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. National Services manage centralised administrative and contact functions in HMCTS. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

Our Contact Centres are the core of our National Services delivering great customer service to enable Justice. You will be passionate about delivering excellent customer service taking calls from the public seeking assistance in either Civil or Family matters.

You will be dealing with queries from customers in relation to their ongoing cases, in areas such as monies owed and not paid, services not up to standard (shops / tradesmen), overdue utilities bills / credit card, contract disputes between companies, divorce, child arrangement orders, financial orders following divorce, harassment and care cases.

In addition to providing an excellent service to our external customers, you will be in regular contact with other HMCTS admin processing staff throughout the country, to progressing claims / assist customers. This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively.

You will be expected to commit to our 18-month Apprenticeship Programme as part of this offer, please see below for further details.

**Your skills and experience**

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

**For a full job description, please read supporting document included below before applying.**

**Our Apprenticeship Offer -**Improvement Technician Apprenticeship Level 3 (AO)

This is a chance to focus on developing new transferable skills and a great opportunity to enhance your personal growth and career progression. At the end of your apprenticeship, you'll receive certification and be able to take those skills with you, wver your career may lead.
- Spend 50% of your time working in England
- Have the Right to Work in England
- Have been resident in the UK or EEA for the last 3 years
- Not be on another Government funded programme at the same time

This opportunity is open to everyone, however if you are aged 16 to 18 years, the entry requirements for the apprenticeship are Level 2 Functional Skills in Maths and English (grades 9 - 4 in a Maths and English), or you will need to complete Level 2 Functional Skills in Maths and English alongside the apprenticeship. If you are over the age of 18 you will not have to complete this.

If you are interested in this opportunity, you are welcome to join us online for more information on the ‘Improvement Technician Apprenticeship’ and ask any questions. This open session will be held on **30th July at 4pm.**

Please register your interest using the link below (or copy and paste into your browser)

Please note that a limited number of people can attend this session so please book early to avoid disappointment. Unfortunately, we cannot offer any other sessions and won’t be able to answer any individual questions outside of this session.

**Further details**

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Office Address:
Sovereign House, 17 Princess Rd W, Leicester. LE1 6TR

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

These positions are offered as full time only. Standard full time working hours are 37 hours per week. The Contact Centre o