Senior Customer Communications Executive
6 days ago
**Fixed term contract (10 months)**
An opportunity has arisen for a Senior Customer Communications Executive within the dynamic marketing team at HC-One.This role will lead on customer communications, the development and rollout of consistent and compelling messaging, and key communicationsactivity aligned behind it.
Leading our customer data management approach and supporting a strong customer experience, they will ensure we communicate effectively and regularly with our customers, creating a positive dialogue and instilling trust in our customer groups that their opinionsare valued and actioned.
Day-to-day, they will work across internal functions and act as a conduit between communication colleagues to ensure internal and external communications are fully aligned and activity is supported by a regularly updated communications calendar.
With a BA/BSc degree or equivalent working experience, you will have outstanding organisational, communication, interpersonal, relationship building skills and a proven record of developing and implementing innovative and effective customer engagement.
You will have a proven track record in customer communication with 3 years’ experience, work well under pressure and be able to handle and prioritise workload effectively.
A great writer and communicator with a customer-centric approach, you will be a great collaborator with a flexible and pro-active attitude - a real team player
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible careto Residents in over 300 care homes across the United Kingdom.
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
**What HC-One offer**
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- Award-winning learning and development
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
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