Account Handler

**Health and Beauty Account Process Handler - Reading - ARDTM821367**

Are you someone who thrives in the Insurance Industry? Finch are looking to expand their Health and Beauty team due to business growth and are on the hunt for a talented Insurance Account Handler to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing insurance brokerage full of opportunity what you’re looking for? Then please, read on

**So, what does the role of an Account Handler here involve?**

This role will be made for you if you love fostering relationships and offering a comprehensive service to clients to find the right Insurance products to fit their needs.

Our Account Handlers are excellent at quoting and placing cover when instructed, inviting and binding renewals, dealing with mid-term adjustments and broking client requirements within the insurance market.

You will work independently and manage client requirements within the scope of a busy client book that spans all business sectors and classes of commercial lines insurance.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

- Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work in relation to:New business

Renewals
Mid Term Adjustments
Claims
Queries
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance.

**What skills does an Account Handler need?**

It would be great if you have customer service experience working in a similar office environment and an interest in the health and beauty sector.

Experience in the Insurance industry would be beneficial but this is not essential.

**The rest is all about you as a person;**
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, analytical, use your initiative and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
- An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
- Be able to challenge difficult tasks/situations and have a practical, forward-thinking outlook.
- Engage active listening skills, be willing to learn and recognise when to ask for support or guidance.
- Have a keen interest in pursuing professional qualifications.
- Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

Although this is an office-based role, we currently operate hybrid working for all staff. It would be a requirement to attend the office permanently to start with, so that we can offer side by side training and obtain a full understanding of your skills and abilities during your probation period.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
- Pension scheme
- 24-hour support for you and your families physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Finch is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

**Job Types**: Full-time, Permanent

**Benefits**:

- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Reading: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

Work Location: Hybrid remote in R