Catering Supervisor

Company description:
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us,and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and within-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

Job description:
Your key responsibilities as the Catering Supervisor will consist of:

- Proactive management of team for area of responsibility. Responsible for assisting in the recruitment process and providing ongoing support, training and development for the team.
- Responsible for supporting the “Elior eXperience” communication and for embedding the standards within the team supporting the service champion as appropriate.
- Responsible for ensuring ongoing team communications, including building internal relationships, management reporting and client liaison to support the delivery of operational excellence.
- Ensure the team has thorough and up to date product and service knowledge in order to provide relevant information to customers and clients.
- Responsible for ensuring that all complaint handling is dealt with professionally and in line with procedures.
- To manage and support the compliance of COSHH, Health & Safety, Hygiene and Food Safety regulations throughout the team and to report any incidents in line with procedures.
- Responsible for maintaining, ordering and controlling food stocks within budget.
- To support innovative menu planning and design of food service within specified budget.

Profile description:
The experience and knowledge we are looking for from the future Catering Supervisor include:

- Genuine interest in customer service excellence
- Proven team leader experience
- Experience in catering is essential for this role

We offer:
We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including:

- A salary of £15.00 per hour, life assurance, a workplace pension & free lunches on site
- The option to buy additional holidays - supporting your way of life.
- Free access to mental health first aiders & therapy sessions - supporting you through life’s ups and downs
- Free access to the 24/7 GP service, nutritional & health experts, financial & legal support - the wellbeing of our teams is key
- A vast amount of discounts & cashback for supermarkets & retail - reducing your shopping bills
- A cycle to work scheme - saving you 25-40% on bikes
- Discounts for cinemas, restaurants, hotels, holidays and family days out -we want our teams to enjoy life
- A great variety of opportunities & award winning development programmes to support your career ambitions - big enough for growth, small enough to feel connected
- And since the community is at the heart of everything we do - we offer 2 days paid leave for charity work

*pro rata, incl. bank holidays