Head of Membership

2 weeks ago

Slough, United Kingdom HRCentral Ltd Full time

£45,000-£50,000 per annum

Hybrid working - 2-3 days a week working from home

**About Thames Valley Chamber of Commerce**

Thames Valley Chamber of Commerce Group is the voice of business in the Thames Valley. On behalf of micro to multinational organisations, we aim to drive better economic conditions and new opportunities for members and the wider community.

Through our recognised centre of excellence for global trade and inward investment, we provide services that promote and create opportunities for the Thames Valley business community. We do this whilst protecting trade and the local/national economic environment.

We offer local engagement, regional representation and global opportunity.

**Why work for us?**
- A work-life balance is important - we offer 23 days annual leave (which increases with service), plus the 8 bank holidays and hybrid working
- Work with highly motivated team who take pride in building and maintaining long-term relationships
- We have a very strong diversity and inclusion focus, and value the voice of all employees within the business. We provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, gender, marital status, sexual orientation, gender reassignment, age or disability.

Working for Thames Valley Chamber of Commerce gives you the opportunity to contribute to the prosperity of our region. As one of the largest accredited Chambers in the UK, we are an exciting, forward focused, dynamic organisation.

**The role**

The Head of Memberships & Global Tier will be a part of our Senior Management Team with responsibility of the management of the Membership Services Team and to deliver department goals. You will be ensuring a proactive and resourceful approach by all team members to achieve membership renewal, sales objectives, contribution to events and campaigns.

You will regularly review and manage the affinity schemes relating to membership benefits for all tiers and working with International Trade Services colleagues to identify opportunities for global membership and new services development.

**Key Responsibilities**:

- Budget responsibility for the department renewal and sales income (reporting to Board level)
- Member of the Senior Management Team (SMT) responsible for working collectively to drive organisational change projects
- Goal setting, performance management and department appraisals
- To undertake proactive sales/account management activity for global members to target
- Deliver events/activities as required and global related events and activities agreed with International Trade
- Collaborating closely with International Trade Services to maximise membership and service income opportunities
- Responsible for reviewing customer services resources regularly
- Working with Senior Management colleagues collaboratively, for example, on membership pricing, driving interest in services and sponsorship
- Demonstrate leadership behaviours to support a proactive, effective, and supportive working environment
**About you**

Previous management experience is a must for this position with the ability to manage multiple projects and achieve personal and departmental sales targets. You will be an excellent leader with the ability to motivate people.

In addition, you should have previous experience in a consultative sales role with experience working to deadlines and achieving targets.

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