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Head Housekeeper
2 weeks ago
**Job Ref**:HC22472
**Branch**:THE GARNER BY IHG EDINBURGH - 2181
**Location**:7 Clifton Terrace, EH12 5DR, Edinburgh
**Salary/Benefits**:Competitive Salary, Automatic Enrolment into a workplace pension scheme, Recognition, Incentives and Awards
**Contract type**:Permanent
**Hours**:Full Time
**Shift pattern**:5/7 per week
**Hours per week**:40 hours per week
**Posted date**:29/09/2025
**Closing date**:26/10/2025
Responsible To: Multisite Head Housekeeper, Operations Managers.
Direct Reports: Housekeeping Staff (Room Attendants, Public Area Cleaners, Linen Porters).
Key Relationships: Operations Manager, Hotel General Manager, Hotel Managers, Supervisors, Clients, Hotel Staff
Hours of work: As per contract
Days of work: Monday to Sunday
**Company Overview**:
HotelCare is the country’s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room Attendants to Executive Housekeepers. HotelCare has over 30 years’ experience of providing award winning services to over 200 hotels nationwide, cleaning over 10,000 rooms per day. Full-Service provisions are detailed under our Services page but include self-serviced apartments, the leisure industry, public area services and corporate office spaces. HotelCare has partnered with ICE UK to bring a sustainable and environmentally friendly robotic and chemical free cleaning solution to new and existing clients.
Our goal is to reduce our carbon footprint in line Global Targets while still providing high quality cleaning services.
**Job Overview**:
The Head Housekeeper is responsible for all operational, legal, and security standards. The Head housekeeper will ensure that the daily operations of the Housekeeping department run smoothly, focusing on operational efficiency through trained and motivated team. The Head Housekeeper is expected to lead by example, demonstrating effective leadership skills while maintaining a professional and positive working relationship with clients and staff alike.
The Head Housekeeper works closely with the Deputy Head Housekeeper to support the daily operation of the housekeeping team. This role is key in overseeing cleanliness standards, health and safety compliance, and ensuring security standards are maintained across the department. The Head Housekeeper is also responsible for supporting team development, ensuring high staff performance, and ensuring the expectations of the client are met.
**Key Responsibilities**
**Management**
- Plan, organize, and direct team members to ensure the highest service levels in accordance with the hotel contract and standards.
- Ensure hygiene, cleanliness, and safety standards are adhered to at all times.
- Collaborate with hotel and HotelCare operations colleagues to effectively deliver business objective.
- Manage housekeeping supplies, purchasing, re-ordering, and maintaining inventory according to budgeted requirements.
- Build positive, productive working relationships across all levels of the business
- Ensure effective communication with the Maintenance Department to highlight any quest impacting maintenance issues.
- Ensure that all special requests, group allocations, and VIP requests are managed and met appropriately.
- Monitor and ensure that all staff are using machinery correctly and identify any required training needs.
**Health Safety**
- Oversee that the company’s Health and Safety policy is implemented and managed consistently.
- Ensure full awareness of all Health and Safety procedures within the hotel.
- Handle cleaning materials in compliance with COSHH regulations and ensure staff are trained accordingly.
- Ensure all staff are dressed appropriately and wear protective clothing where required.
- Ensure all department members are fully trained in Health Safety, fire procedures, customer service, security, and other operational procedures.
- Attend Health Safety meetings and safety tours as requested by the Health Safety Manager.
**Finance**
- Work closely with your District Manager to ensure your site budget is achieved and identify areas for improvement.
- Highlight any financial risks to your District Manager in a timely manner.
- Planning work schedules in advance to ensure the department operates as effectively as possible.
- Manage linen stock and costs, following correct reject linen procedures to prevent excessive laundry costs.
- Monitor guest supplies usage and control inventory effectively.
- Conduct weekly stock takes and ensure accurate reporting of linen, guest laundry, and staff laundry.
**Commercial Responsibilities**
- Ensure that all workload and staff are effectively organized to meet hotel targets and service level agreements (SLAs).
- Monitor productivity performance and take necessary actions to improve performance where required.
- Manage cleanliness standards in line with SLA and customer feedback, ensuring daily targets and satisfaction goals are met consistently.
- Take an active role in
