Client Onboarding Executive

**The Firm**

Established in 1799, TWM Solicitors LLP is a leading South East law firm with approximately 220 people across offices in Surrey and SW London.

We are a full service firm - for private clients we are renowned for family law, residential property, tax planning, trusts, wealth management and wills and probate.

For business clients we have teams dealing with the full range of corporate and commercial law, dispute resolution, employment and commercial property.

**Purpose of the job**

You will be responsible for assisting the Senior Onboarding Executive with the management of the client onboarding process, with a particular focus on client due diligence (CDD) and anti-money laundering (AML) procedures. This role requires a keen eye for detail, a deep understanding of regulatory requirements, and the ability to build strong client relationships while ensuring adherence to compliance standards.

**Purpose of the department**

TWM is committed to providing exceptional client services and maintaining the highest standards of regulatory compliance. We are currently seeking a Client Onboarding Executive to join our dynamic team and play a critical role in ensuring that our clients undergo thorough due diligence and comply with anti-money laundering regulations.

**Key tasks, duties and quality standards**
- Perform in-depth CDD and AML checks on new and existing clients to assess their risk profiles.
- Ensure that client documentation and information are accurate and up to date.
- Investigate and analyse client backgrounds, business activities, and ownership structures.
- Identify and escalate any high-risk or suspicious client profiles to the AML compliance team.
- Implement and enforce AML policies, procedures, and controls in accordance with UK regulations.
- Work directly with the Residential Property team to create clearer and more robust onboarding processes but to be expanded to cover all departments across the firm).
- Monitor and report any unusual transactions or activities to the AML team that may indicate potential money laundering or fraud.
- Keep up-to-date with evolving AML regulations and implement necessary changes in the client on-boarding process.
- Build and maintain strong relationships with clients, ensuring a positive onboarding experience.
- Communicate CDD and AML requirements to clients and guide them through the process.
- Address client inquiries and concerns related to CDD and AML.
- Maintain accurate records of all CDD and AML activities, ensuring they are easily accessible for audits and reporting.
- Prepare reports on CDD and AML compliance for senior management and the AML team as required.
- Work closely with the MLRO, COLP, COFA and AML team to implement best practice across the firm.
- Promotes good file management.
- Ability to work self-sufficiently.
- Undertake other duties as from time to time required.

This job description is non exhaustive and the firm reserves the right to vary the duties and responsibilities of the post holder at any time according to the needs of the firm’s business.

**Qualifications**

Bachelors degree or good A levels

**Essential personal qualities, skills and abilities**
- Eye for detail
- Strong understanding of CDD and AML procedures
- Excellent client care skills.
- Is professional and courteous in communication at all times, both internally with colleagues and externally with clients and others.
- Demonstrates a positive attitude.
- Proven experience in client onboarding, CDD, and AML within the legal services sector.
- Analytical mindset with the ability to identify and resolve complex legal issues.
- Strong organizational skills.
- Excellent communication skills, both written and verbal, with the ability to communicate complex legal concepts clearly to various stakeholders.
- Ability to work independently and collaboratively within a team.
- Strong attention to detail and organizational skills.
- Understands and adheres to regulatory and compliance procedures at all times.
- Demonstrates an understanding of, and alignment with, the values of the firm.

**Desirable skills and abilities**
- Prior knowledge of Practice Evolve or other practice management systems.
- Familiarity with Practical Law and LexisNexis.

Salary dependent on relevant experience.

Pay: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: WR09