Customer Service Agent

1 week ago

Llanelli, United Kingdom Work Wales Full time

**Customer Service Agent**

**Llanelli**

**ASAP and flexible start dates**

**£20,000 P/A Plus up to 10% of your annual salary in bonus**

Opportunity to join a friendly award-winning team who offer a collaborative and supportive environment.

If you want to make a positive impact and leave work knowing you’ve made a difference in helping customers, then this could be the role for you.

37.5 Hours per week including Saturdays on a rota basis (Saturday 9am - 1pm)

**Requirements for the role of Customer Service Agent**
- Passionate in delivering a great customer experience
- Able to demonstrate strong communication skills and an excellent telephone manner
- Reliable, trustworthy, discreet, and professional
- An active listener who pays close attention to detail
- Able to demonstrate our values by putting the customer at the heart of everything you do
- Empathetic and can quickly understand our customer’s needs
- Self-motivated, with an enthusiasm to learn, develop and grow
- Able to work independently as well as part of a team
- Working experience of Microsoft Office / 365

**In return for the Customer Service Agent**
- Salary £20,000 per annum
- Up to 10%of your annual salary in bonus
- Internal recognition schemes with financial award
- Reward Hub - Employee discount and well-being scheme
- Free onsite parking
- Work based pension
- 30 days holidays (including public holidays)
- Summer and Christmas Parties
- Work social events
- Pizza Friday - last Friday of each month
- Smart casual dress code
- Overtime opportunities
- Great training, lots of support and become part of a friendly team, that recognises and rewards high performance and career progression opportunities

**About the role**

You’ll be joining a friendly team, where your role will focus on helping my clients’ customers find a sustainable solution to managing their energy bills. You’ll use a variety of contact methods, including telephone and digital channels, so you’ll need a warm and friendly telephone manner.

You’ll be helping customers to potentially work out an affordable payment plan, so you’ll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances.

You’ll also help to resolve any customer queries, to ensure my clients customers are looked after.

You’ll be given the best start in your role. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed.

**Reach out today for a confidential chat.**

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Company events
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

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