Customer Service Advisor

**The Vacancy**

At Sonex, we believe that financial wellness is key to building a more secure future for all. We are a forward-thinking company dedicated to supporting individuals through times of financial uncertainty. Our team is growing, and we’re looking for compassionately driven and detail-oriented Peoples.

**What We’re Offering**

- **Salary**: £25,429 with up to 25% monthly bonus (£6,357)
- **Holiday Allowance**: 33 days (including public holidays), rising to 36 with service
- **Recognition Schemes**: Internal awards with financial incentives
- **PerkBox Membership**: Access to discounts and wellbeing tools
- **Work-Based Pension** scheme
- **Social Events**: Summer and Christmas parties, plus regular team socials
- **Overtime Opportunities** available
- **Refer a Friend Scheme** with rewards
- **Ongoing Training**in a supportive environment

**About the Role**

As a **Customer Service Advisor** you will be at the heart of our mission to help people navigate financial challenges with understanding and empathy. This is a role within the energy industry working with our clients and can include helping customers manage their energy consumption. You will have the opportunity to make a direct impact on people’s lives by offering clarity, support, and practical advice during times of financial stress. If you’re someone who thrives in a collaborative environment and is motivated by the idea of helping others, we’d love to hear from you.

**Key Responsibilities**:

- Listening actively to those facing financial difficulties and working with them to find practical, respectful solutions.
- Partnering with internal teams to ensure every customer receives consistent, sensitive, and fair treatment.
- encouraging long-term resilience by connecting customers to helpful tools, resources, or external support where appropriate.
- Acting as an advocate for vulnerable customers, making sure their needs are heard and addressed throughout their journey with Sonex. To thrive in this role, you don’t just need skills you need a heart.

**At Sonex, we believe the right person will bring**:

- A genuine ability to listen, understand, and respond with kindness when customers share their challenges.
- The steadiness to guide people through sensitive conversations, even when emotions are high.
- A knack for finding fair and practical solutions that balance customer needs with business requirements.
- Must be able to communicate clearly and confidently, expressing ideas in a way that feels supportive and easy for others to understand.

**Experience**:
Previous customer service experience _not required_.

Willingness to learn and a passion for helping others are more important.

Sonex Financial is part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession

Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector.

We partner with a number of the big energy and utility providers, helping their customers, experiencing financial and vulnerability, find the right solution based on their personal circumstances.

At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.