Customer Service
4 days ago
**Customer Service Assistant**
**Witham, Essex**
**£23000 plus excellent benefits**
A well establish global organisation is looking to recruit an experienced Customer Service Assistant to join its small but well established and friendly team. Established over 70 years, this company has a reputation for supplying quality products with good old fashioned customer service.
Reporting to the Service Desk Manager, this is a progressive role that will suit someone with strong customer service experience, ideally from a distribution or manufacturing background**.**
**Essential Experience**
- Previous office based Customer Services experience ideally in a manufacturing/engineering environment
- Good knowledge of UK geographics to plan resource by region or area
- Proficient user of MS Office including Word, Excel and Outlook
- Possess excellent communication skills
- Professional telephone manner
- Ability to deal confidently with difficult situations
- Enthusiastic, positive and self Motivated
**Key Responsibilities**
- Handling customer telephone enquiries and sales order processing
- Resolving customer issues and escalating where necessary
- Issuing completed job cards
- Checking stock, raising quotations and processing orders
- Ordering products from suppliers
- Liaising with credit control
- Monitoring warranty claims
- Liaising with internal department regarding Sales order processing and deliveries
- Producing reports
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Witham: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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