Customer Service and Retail Support Coordinator

**Customer Service & Retail Support Coordinator**

**Location**: Glasgow/Edinburgh (supporting Edinburgh & Glasgow stores)

**Job Type**: Full-time (40 hours, Monday - Friday)
**Reports to**: Senior Management
**Company**: BoConcept Scotland

**About Us**:
BoConcept is a global leader in premium furniture and interior design. We blend Danish design heritage with modern lifestyle solutions — and exceptional customer service is at the heart of what we do.

We’re looking for a highly organised **Customer Service & Retail Support Coordinator** to support our teams in Scotland. You’ll manage daily service operations, help resolve customer issues, and ensure smooth coordination between our stores, install teams, and global supply chain.

**Key Responsibilities**:

- Follow up on delivery feedback and manage customer issues and claims
- Coordinate with Denmark and Installation team to schedule resolved claims and update systems
- Book third-party service visits and manage follow-ups
- Run and update monthly reports (Including balances and system clean-up)
- Support Install and Store Teams with stock, delivery, and service issues
- Attend regular store and install catch-ups
- Submit compensation/credit claims and order third-party products

**What We’re Looking For**:

- Minimum 1-year previous experience in customer service or retail support - preferably with a premium brand
- Strong communication and multitasking skills
- High attention to detail and excellent organisational ability
- Comfortable using CRM systems
- A calm, confident, proactive problem-solver with the ability to hold their own during conflicts

**What We Offer**:

- Competitive salary
- Great staff discounts on BoConcept products
- Supportive team environment
- Career development within a global design brand

**ABOUT THE COMPANY**

BoConcept was born in Denmark in 1952 and is today a premium retail lifestyle brand with over 300 stores in more than 65 countries. We design, produce, and sell contemporary Scandinavian furniture, accessories, and lighting to style-conscious customers. We also help our customers create a personal home with our comprehensive in-home or store interior design service. We prioritise customer service, and our goal is to ensure that all clients have a spectacular buying experience at every touchpoint.

**OUR CORE VALUES**

At BoConcept, we believe that a culture should be built from the inside out. Growth, customer focus and performance have many metrics, but we believe the most important is the satisfaction of our people. The feeling of being empowered to produce our best results. That’s why we have created a set of values: the foundation of our collective culture - and shared success. We call it The BoConcept Way. When we build our team, we’re looking for people who have D.R.I.V.E.

**DEVELOP YOURSELF** Constantly develop and renew yourself so that you are always ready for a new challenge.

**REACH THE GOAL** Decide where you’re headed and dedicate yourself to finding the best way to get there.

**INITIATE SOLUTIONS** You can always choose to create your own reality instead of depending on the circumstances.

**VALUE DIFFERENCES** Seek to understand others’ perspectives and use differences to create even better results.

**EMBRACE COLLABORATION** Respect each other and play together to get the best results for everyone.

This role will be 40 hours per week, Mon-Fri. 30 days holiday per year. A desk and IT equipment will be provided in our Edinburgh and Glasgow store, and full training will be provided. Please note that full-time working in-store will be required, to allow this role to be carried out to the highest possible standard.

Work remotely
- No

Pay: £25,500.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 09/05/2025
Expected start date: 07/05/2025