Service Coordinator

2 days ago


Glasgow, United Kingdom Orona Full time

Service Coordinator – Repair Coordinator Join to apply for the Service Coordinator role at Orona. ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for a Repairs Coordinator to join our team based in our Glasgow Office. Responsibilities Update internal systems on receipt of customer orders and insurance works. Maintain regular contact with customers via email and telephone to agree suitable dates for works to be carried out. Order materials as required and support company technicians with any technical queries. Manage in‑wards materials, collate and arrange distribution to in‑house engineers and sub‑contractors as required. Close down repairs upon completion, ensuring monthly targets are at least achieved. Manage the live order book, forecast for production and provide accurate reporting to the management team. Manage and guide customer expectations on the company’s services. Support regional office service administration functions, including the call centre. Skills, Education and Experience Experience building effective relationships with internal and external customers, gaining trust and respect through meeting and exceeding expectations. Confident and proficient at using Microsoft Office products including Word and Excel, databases and online portals, and able to work on your own initiative. Key interpersonal skills: approachable, organised, and able to work to demanding deadlines. Benefits Competitive salary. Company vehicle. 25 days holiday plus bank holidays. GP24 service – unlimited access with qualified GP’s 24 hours all year round. Orona Rewards scheme giving discounts with over 800 retailers. Access to eye test vouchers. Excellent opportunities for overtime. Awards given for long term company service. Competitive company sick pay scheme. Access to company recruitment referral scheme. Life assurance. Job Details Seniority level: Not applicable. Employment type: Full‑time. Job function: Other. Industries: Industrial Machinery Manufacturing. Referrals increase your chances of interviewing at Orona by 2x. #J-18808-Ljbffr


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